Premium members case study: Optimum

Case studies and blog posts – Tuesday, July 18th, 2017


Optimum is a building services management company offering a range of mechanical and electrical building services. Joining the CCCA as a premium member in April 2016, Optimum has benefited from the advice, pro-active support and resources offered including a sustainability pathway and carbon footprint analysis.

Key initiatives Optimum is undertaking:

Fleet upgrades

  • With the fleet of service vehicles identified as the most significant environmental impact, use is monitored by trackers with real-time geographical display installed for the service desk dispatch teams. This has resulted in more efficient fleet utilisation and optimised travel routes for routine maintenance and reactive call outs.
  • Fleet replacement is due 2017 with reduced carbon and air quality emissions and all vehicles equipped with stop-start technology. Sixteen vehicles are currently on order.


  • Smart-meters have been installed at head office to provide detailed analysis of electricity consumption.
  • Working closely with clients on a range of bespoke energy-saving incentives.

Staff engagement and management

  • Improved environmental focus within induction process for all new employees; all new employees undertake environmental awareness training.
  • Buy in from senior management with pro-active review meetings held at 6 monthly intervals with attendance from all Directors.
  • Representatives on the ground who are the environmental champions with bi-monthly QHSE representatives meetings.
  • New ‘We Are Rewards’ hub to communicate topical environmental issues and updates to staff.
  • ISO14001 accredited.

The initial meetings were extremely informative and led to a useful discussion with respect to our existing policy and procedures. The CCCA provided a sustainability pathway which was presented to senior management as part of the Management Review meeting for the organisation’s ISO 14001 Management System. From analysis of the previous 12 months’ data, the CCCA produced a detailed report for Carbon Footprint analysis, information for emissions/FTE, and analysis of our fleet’s utilisation trends.

The report summarised what we were doing well and where our opportunities for improvement existed and thus has provided a useful benchmark in setting future targets within our environmental strategy and the key areas for improvement.

Lee Playford, QHSE Manager – Optimum


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